Terms and Conditions my36
— The Complete Guide for Malaysian Players

Welcome to my36, an online entertainment platform dedicated to players in Malaysia. These terms and conditions ("Agreement") constitute a legal contract between you ("Member" or "User") and my36 ("Company", "we", "us"). By registering an account, accessing, or using any part of the my36 platform, you confirm that you have read, understood, and agreed to be bound by all the terms and conditions set out in this document.

If you do not agree with any part of these terms, please stop using the my36 platform immediately. This agreement takes effect from the date you first register or use our services.

To register and use my36 services, you must meet the following eligibility requirements:

• At least 18 years old on the date of registration.
• Being legally eligible to enter into a binding agreement in the jurisdiction of your residence.
• Not listed on any self-exclusion or gambling prohibition register of any regulatory body.
• Registering only one account per individual — multiple accounts are strictly prohibited.
• Providing true, accurate and up-to-date personal information during registration.

My36 reserves the right to request identity verification documents (KYC) at any time to confirm member eligibility. Required documents may include a Malaysian identity card (MyKad), bank statement, or recent proof of address. This KYC process is a protective measure for the security of your own account.

Accounts found to be in violation of eligibility requirements — including accounts registered by underage individuals — will be suspended immediately and all balances in such accounts may be forfeited without compensation.

You are fully responsible for maintaining the confidentiality of your my36 account login details, including your username and password. my36 recommends using a strong password with a combination of uppercase and lowercase letters, numbers and special symbols.

Two-factor authentication (2FA) is available and strongly encouraged for all members. Enabling 2FA adds an extra layer of security to your account, making it significantly harder for unauthorised parties to gain access.

• Do not share your login details with anyone, including family members.
• Please log out of your account after each session, especially when using a shared device.
• Report to the my36 support team immediately if you suspect any suspicious activity on your account.
• My36 will never ask for your password via email, live chat, or any other communication channel.

My36 supports a wide range of payment methods suited for Malaysian players, including FPX, Touch 'n Go eWallet, GrabPay, Boost, and local bank transfers. All transactions are processed in Malaysian Ringgit (MYR) with no currency conversion fees.

Below are the general guidelines for financial transactions at my36:

• Minimum deposit: RM10 for most payment methods.
• Minimum withdrawal: RM50 per withdrawal transaction.
• Withdrawal processing time: Typically within 15 minutes to 24 business hours, depending on the chosen payment method and KYC verification status.
• Withdrawals may only be made to a bank account or e-wallet registered in the same member's name.
• My36 reserves the right to request additional verification for withdrawals exceeding certain limits.

All deposited funds must be used for gaming purposes only. Any attempt to use the my36 platform for money transfers or other suspicious activities will be investigated, and the account in question may be suspended and reported to the relevant authorities.

My36 offers a variety of bonuses and promotions to both new and existing members. Each bonus is subject to specific terms and conditions stated alongside the relevant offer. The following general principles apply to all my36 bonuses:

• Wagering requirement (rollover): Each bonus carries a wagering requirement that must be met before bonus funds can be converted into withdrawable cash. These requirements are clearly stated in the terms of each promotion.
• Bonus validity period: Most bonuses have a limited validity period. Bonuses that are not used within the stipulated period will expire automatically.
• Bonus abuse prohibition: Any attempt to abuse the bonus system, including through multiple accounts or wagering strategies designed to exploit bonuses, will result in cancellation of all bonuses and possible account suspension.
• Bonuses may only be credited to one account per household, IP address or device.

My36 provides a safe, fair, and enjoyable gaming environment for all members. To maintain this standard, all users of the platform are required to observe the following conduct rules:

• Use of automation software, bots, scripts or any technical tools that provide an unfair advantage in games is strictly prohibited.
• Colluding with other players to manipulate game outcomes ("collusion") is strictly prohibited.
• Exploiting any bugs or system vulnerabilities is strictly prohibited. If you discover any technical errors, please report them to the my36 support team immediately.
• Use of abusive, threatening or discriminatory language in live chat or any my36 communication channel is strictly prohibited.
• All games use a Random Number Generator (RNG) independently audited by third parties, ensuring fairness and randomness in every game outcome.

My36 reserves the right to terminate or suspend the account of any member found to be in violation of these conduct rules, without prior notice and without any obligation to return the account balance depending on the severity of the violation.

You may close your my36 account at any time by contacting our customer support team via live chat. Prior to closure, any balance eligible for withdrawal will be processed in accordance with standard procedures, subject to completed KYC verification.

My36 reserves the right to suspend or terminate a member's account under the following circumstances:

• Confirmation that the member does not meet the age eligibility requirement (under 18 years old).
• Confirmation that the registration information provided is false or misleading.
• Confirmed fraudulent activity, money laundering or any other illegal activity.
• Repeated violations of my36's terms and conditions.
• Self-exclusion request submitted by the member as part of the responsible gaming program.

The my36 platform is provided "as is" and my36 makes no guarantee that our services will always be free from disruptions, errors, or faults. However, we are committed to maintaining 99.9% uptime and resolving any technical issues promptly.

My36 shall not be liable for any indirect, incidental, or consequential losses arising from the use of our platform, including but not limited to loss of gaming winnings due to unavoidable technical disruptions.