At my36, having fun is the primary goal — but the health and safety of our players is an even higher priority. We provide self-control tools, guidance, and full support to ensure every Malaysian player can enjoy a healthy and controlled gaming experience.
Six core pillars that shape the responsible gaming approach of my36 for all players in Malaysia.
Responsible gaming means enjoying wagering and casino activities as a form of entertainment — not as a source of income or a way to solve financial problems. At my36, we believe every player deserves to have fun in a safe, controlled, and transparent environment.
For most Malaysian players, playing on a platform like my36 is simply a way to unwind after a long day — much like watching a film or playing a video game. However, we recognise that a small number of players may face challenges in maintaining control. That is why my36 invests seriously in a comprehensive responsible gaming programme.
The core principles of responsible gaming at my36 cover three key areas: self-control by players, support tools provided by the platform, and clear information so that every gaming decision is made with full awareness.
Recognising the early signs of a wagering problem is the most important first step. my36 encourages all players to regularly assess their playing habits and be honest with themselves. Here are some red flags to watch out for:
My36 provides a range of self-control tools accessible directly from your account settings. These tools are designed to give you full control over how and how much time you spend on our platform.
Set a maximum daily, weekly, or monthly deposit amount. Reductions to your limit take effect immediately.
Cap the maximum amount you can lose within a set period. The my36 system will block wagering activity once the limit is reached.
Set a time limit for each play session. You will receive reminders and can choose to stop or continue playing.
Suspend access to your account from 24 hours up to 30 days for a break without having to close your account entirely.
Choose to fully exclude yourself from my36 for a period of 6 months, 1 year, 5 years, or permanently.
Review your full history of wagering activity, deposits, and withdrawals to get a clear picture of your playing habits.
Setting gaming limits on my36 is straightforward and can be done in under two minutes. Here are the simple steps to get you started:
Use the Login button at the top right of the page and enter your account credentials.
Click on your profile icon or username at the top of the page, then select "Account Settings".
In the settings menu, locate and click the "Responsible Gaming" or "Self-Control" tab.
Choose from the available list of limits — deposit limit, loss limit, session time limit, temporary cool-off, or self-exclusion.
Enter your desired limit, review the details, and click "Confirm Limit". Limits take effect according to type — decreases take effect immediately, increases after a 24–72 hour review process.
My36 takes the protection of minors extremely seriously. Access to the my36 platform is restricted to individuals aged Age 18 and above only, in compliance with applicable laws and regulations in Malaysia.
Every new player is required to complete the Know Your Customer (KYC) process, which includes age verification via a valid identity document. Accounts that cannot verify their age will be blocked from accessing any games or performing any financial transactions.
For parents and guardians, my36 recommends using parental control software to restrict access to gambling websites. Options worth considering include content filtering software available for all major operating systems.
Answer the following questions honestly. If your answer to two or more of these questions is "Yes", it may be time to reconsider your playing habits or seek help.